Terms of Service

1. Company Information

Auto Glanz Europe is operated by:

CarCare Freaks ApS
Møllevej 2
4100 Ringsted
Denmark
Company and VAT registration number: DK38710370
Email: info@auto-glanz.eu

These Terms of Service apply to all purchases made through Auto Glanz Europe and its national storefronts, unless another agreement has been made in writing.

By placing an order, you confirm that you accept these terms. We therefore recommend reading them before completing your purchase.

2. Who Can Place an Order?

We deliver to the countries available for selection during checkout.

To place an order, you must be at least 18 years old and have access to a valid payment method accepted by us. Customers under the age of 18 may only place an order with the consent of a parent or legal guardian.

We accept orders from both consumers and business customers. The sections concerning the right of withdrawal and the legal guarantee apply to consumers. Separate conditions for business customers are set out below.

3. Prices and VAT

Prices are displayed in the currency applicable to the country or market selected by the customer. All displayed prices include VAT at the rate applicable in the country of delivery.

Shipping costs and any other applicable charges are calculated and displayed during checkout before the order is confirmed.

Our prices may be adjusted on an ongoing basis. Offers and promotional prices apply from the date on which they are published and cannot be applied retrospectively to previous purchases.

We reserve the right to correct typographical errors, amend incorrect prices and cancel an order if a product is unavailable. If we cancel an order for which payment has already been collected, the full amount will be refunded.

4. Ordering and Payment

Select the products you wish to purchase and add them to your shopping cart. You can review or change the contents of the cart at any time before confirming the order. Product prices remain visible throughout the ordering process, while shipping costs and other charges are shown during checkout.

The payment methods currently available are displayed at checkout.

Payment is normally collected when the order is dispatched. For products made specifically to order, payment is collected when we receive the order because production begins immediately.

Once the order has been registered, an order confirmation will be sent to the email address provided during checkout. If you do not receive it, please check your spam or junk folder before contacting us.

The order confirmation confirms that we have received the order. A binding purchase agreement is formed when the goods are dispatched.

5. Dispatch and Delivery

Orders are normally dispatched within 1–3 business days.

Dispatch may take longer during sales, promotional campaigns and public holidays, or when a product is shipped from a remote warehouse.

The available delivery methods, shipping prices and estimated delivery times for the selected country are displayed at checkout. Further information is available in our Shipping and Delivery Policy.

6. Right of Withdrawal for Consumers

Consumers have a statutory right to withdraw from a purchase within 14 days of receiving the goods without providing a reason.

Information about how to exercise the right of withdrawal, the applicable return costs and the products excluded from the right of withdrawal is available in our Returns and Refunds Policy.

7. Faulty Goods and Legal Guarantee

Consumers are covered by a two-year legal guarantee of conformity under EU law.

If a product is faulty, does not correspond with its description or does not have the qualities that can reasonably be expected, you may be entitled to repair, replacement, a reduction in price or a refund, depending on the circumstances.

The legal guarantee does not cover defects or damage caused by incorrect use, normal wear and tear or damage caused by the customer.

You must contact us within a reasonable period after discovering the fault. We recommend contacting us within two months.

To submit a complaint, email info@auto-glanz.eu and describe the issue in as much detail as possible. Please include photographs if they help demonstrate the problem. We will then provide instructions on how to proceed.

Products relating to a complaint must be returned to:

CarCare Freaks ApS
Nåbyvej 10
4160 Herlufmagle
Denmark

If the complaint is justified, we will reimburse your reasonable return shipping costs.

If the product is inspected and found not to be faulty, you are responsible for the cost of returning the product to you. We may also charge a reasonable fee for inspecting and handling the product. We will always inform you of the fee before charging it.

Returned products must be securely packaged. Please retain your proof of postage and any tracking number, as you are responsible for the parcel until we receive it.

We do not accept parcels sent cash on delivery.

8. Product Information, Safety and Suitability

Car care chemicals are used at your own discretion and on your own vehicle. You should therefore observe the following precautions:

  • Product instructions may not be printed in every language. If translated instructions are not included on the product, they may be available on the relevant product page or from customer service upon request. Products are otherwise labelled in English or German.

  • Always test the product on a small and inconspicuous area before use. This allows you to determine whether it is suitable for the relevant surface and produces the desired result.

  • You are responsible for ensuring that the product is suitable for the surface or material on which you intend to use it.

  • Always use the protective equipment specified on the product label.

  • Replace the product’s original cap after use. This is particularly important for products supplied with child-resistant closures.

  • If a product is pictured with a spray head attached, a spray head is included. The supplied spray head may differ from the one shown in the product image.

  • Safety Data Sheets for chemical products are available at [URL to Safety Data Sheets].

We are not liable for damage caused by using a product incorrectly, without appropriate equipment or on a material or surface for which it is not intended.

9. Vehicle Compatibility

We may provide tools, product suggestions or information intended to help customers identify products for a particular vehicle.

This information is provided as guidance only. We recommend following the instructions and specifications provided by the vehicle manufacturer.

Auto Glanz Europe accepts no responsibility for the use of a product that proves to be incompatible with the selected vehicle.

10. Use of Artificial Intelligence

We use artificial intelligence to a limited extent as a supporting tool when producing content and visual material and when improving store functions such as search and product presentation.

AI is used solely as an assisting tool and does not make independent decisions.

Our products are selected and recommended by our own specialists. Artificial intelligence does not influence which products we stock, and personal advice and customer service are provided by our employees.

We make every effort to ensure that our content is accurate and up to date. However, content created with the assistance of AI may occasionally contain errors. If there is a discrepancy, these Terms of Service and applicable legislation will take precedence.

11. Gift Cards

Gift cards purchased through Auto Glanz Europe are valid for 24 months from the date of issue and may be used in this store.

12. Business Customers

The following conditions apply when products are purchased in connection with a trade, business or profession:

  • The statutory right of withdrawal does not apply.

  • Returns are accepted only if agreed with us in advance.

  • The period for submitting claims concerning defects is six months from the date of purchase.

  • Business customers are responsible for obtaining and reviewing the relevant Safety Data Sheets.

  • Business customers are responsible for complying with all applicable requirements concerning storage, handling, protective equipment and workplace safety.

Relevant Safety Data Sheets are available at [URL to Safety Data Sheets].

13. Liability

We are not liable for indirect losses, operating losses, loss of profit or other consequential losses.

Nothing in these Terms of Service limits the statutory rights of consumers. These terms also do not exclude or limit our liability for death, personal injury or gross negligence.

14. Complaints and Dispute Resolution

If you experience a problem with an order or product, please contact us first at info@auto-glanz.eu. We will attempt to resolve the matter directly with you.

If an agreement cannot be reached, consumers residing in Denmark may submit a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Consumers residing in another EU country may contact the relevant alternative dispute resolution body or European Consumer Centre in their country for guidance concerning cross-border purchases.

15. Governing Law and Jurisdiction

Purchases made through Auto Glanz Europe are governed by Danish law. Any dispute must be settled by the ordinary Danish courts.

If you are a consumer, this choice of law does not remove any protection granted to you by the mandatory consumer legislation of the country in which you live.

16. Changes to These Terms

We may update these Terms of Service when necessary.

The version published in the store at the time an order is placed is the version that applies to that purchase.

Last updated: 15 September 2026